Nov 20
6
Both B2B Marketers and Buyers Increasingly Sold on Conversational Marketing B2B marketing professionals have found email, online live chat, social media, and chatbots have all seen increased usage in 2020, while phone and video call use has fallen by more than 10 percent, according to recently-released B2B buyer communication survey data of interest to digital marketers. MarketingCharts B2B Tech Firms Cut Marketing Budgets Due To Pandemic: Study Despite an overall drop in marketing spending due to the global health crisis, budgeting for digital and content marketing are the most likely to see increased spending, while some 60 percent of B2B technology firm executives say that their key performance indicators (KPIs) haven’t undergone change. MediaPost Subject Matter Expertise A Growing Factor for B2B Buyers When Evaluating Vendors In 2020 over 32 percent of B2B and professional services buyers see subject matter expertise and industry knowledge as the top attribute when evaluating firms, a rate over 11 percent higher than 2018 figures, with client service flexibility the only other element that became more important during the past two years — two of several statistics of interest to online marketers in recently-released survey data.
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